Contact Us
A real person reads everything that comes in. Pick whichever route suits what you need, and give us the order number or the OE number where you have one. That single detail is usually the difference between an answer and a conversation about which part you mean.
Best for order questions, returns, warranty claims, invoices, anything with a document attached, and anything you want a written record of.
Put your order number in the subject line if you have one. We answer within 24 hours, and usually within a few hours.
+49 171 9288082, available 24 hours a day
Best for quick questions and for photographs. If you are standing at the vehicle with a part in your hand, a photo of it sent on WhatsApp is the fastest way to have it identified. It is also the easiest way to send us a customs notice or a carrier card so we can read it properly.
Messages arriving outside working hours are read and picked up. Complicated cases, anything involving a refund or a warranty assessment, move to email so that both sides have a record.
The quote form
Best when the part you need is not priced on the site, when you are working from a photo rather than a number, or when you have a list of numbers to price at once. The form captures the details we need in one go, which saves a round of questions.
Trade and volume enquiries
Workshops, garages, fleet operators and resellers should start at the B2B and wholesale page, or email contact@evparto.com with "Trade" in the subject line and a note of what you work on.
Before you write, this may be faster
- Where is my order? Your dispatch email carries the tracking number. How tracking works, what each status means and what to do if it stalls.
- I want to return something. The returns policy sets out the window, the conditions and who pays the postage.
- Something has failed. Quality and warranty explains the two layers of cover and exactly what a claim needs.
- General questions. The FAQ covers fitment, payment, delivery, customs and warranty in short answers.
Complaints
If something has gone wrong and you are not satisfied with the answer you received, write to contact@evparto.com with "Complaint" in the subject line, your order number and what you would like us to do about it. We acknowledge complaints within 24 hours, usually sooner, and give you a decision or a clear next step within 14 days. Escalating to a complaint does not affect any of your statutory rights, which stand regardless of what we decide.
Who you are dealing with
EVParto is a trading brand of Dragon Wagon Export Limited, Room No. 15, Unit 603, 6th Floor, Sunbeam Centre, No. 27 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR, company number 79920083 (Companies Registry, Hong Kong), also its Business Registration Number. Consumer-facing, we display as EVParto (A DW-Export Brand).
Full company details are on the Impressum.
Product safety information, including the details required for goods offered in the European Union, sits on each product page and on the product safety page.
Response times, honestly
| Route | Typical | Committed |
|---|---|---|
| A few hours | Within 24 hours | |
| Minutes to a few hours | Within 24 hours | |
| Quote form | Usually sooner | Within 24 hours |
| Complaint | Acknowledged within 24 hours | Decision within 14 days |
Enquiries that need a supplier to answer first take longer, and we tell you when that is the case rather than leaving the thread quiet.