Cancel your order

Version 4, 13 October 2026.

Many countries give consumers the right to withdraw from a distance purchase without giving any reason. This page tells you how long you have, how to do it, and what it costs you. It is separate from, and additional to, our own 30-day return window, which everyone gets and which is set out in Returns and Refunds. Use whichever is better for you.

This page applies to consumers. A business buying in the course of its trade has no statutory withdrawal right, but does have our 30-day window.

The fastest way: the withdrawal button

If you are in the European Union, use the withdrawal button in the footer of every page of this site. It takes you to a form, you fill in your order details, and you are done. We send you confirmation on a durable medium without delay. That is the whole process and it is the route we recommend.

You do not have to use it. Any clear statement works. The routes below all count.

1. How long you have

To meet the deadline it is enough that you send your notice before the period ends. You do not have to have sent the goods back by then.

2. How to withdraw

Any of these works. Pick one.

• The withdrawal button in the site footer.
• Email contact@evparto.com with "WITHDRAWAL" and your order number in the subject line.
• WhatsApp +49 171 9288082.
• Post to Dragon Wagon Export Limited, Room No. 15, Unit 603, 6th Floor, Sunbeam Centre, No. 27 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR.
• The model form in section 6, filled in and sent by any of the above.

You must make a clear statement that you are withdrawing. Simply sending the goods back without telling us is not a valid withdrawal, and an unannounced parcel may be refused at the border.

We confirm receipt of your withdrawal without delay, on a durable medium.

3. What happens next

1. We reply within 24 hours, usually sooner, with a return reference and the return address for your location.
2. Send the goods back without undue delay and in any event within 14 days of telling us. Sending them within that period is enough.
3. We refund you within 14 days of receiving your withdrawal, using the same means of payment you used. In practice we refund within 5 days of the goods reaching us. We charge nothing for the refund.
4. We may withhold the refund until we have the goods back, or until you show us you have sent them, whichever comes first.
5. We refund the price and the standard outbound delivery you paid. If you chose a faster service than our standard one, we refund the standard cost.

4. What it costs you

1. You bear the direct cost of returning the goods where you are simply exercising your withdrawal right. This is disclosed to you here, before you order, which is what the law requires before that cost can be passed to you.
2. Except in Taiwan, where the Consumer Protection Act puts that cost on us. Taiwanese customers pay nothing in either direction.
3. Except where the goods are faulty, damaged or not what you ordered. Then we pay, wherever you are, and that is not a withdrawal but a conformity claim. See Returns and Refunds, section 3.
4. Israel: the Consumer Protection Law permits a cancellation fee of 5% of the transaction or ILS 100, whichever is lower. Where it applies we take the lower figure, and never where the goods were faulty or not as described.

We do not send returns to Hong Kong. We route your return to the nearest usable point for where you are.

Bulky parts that cannot go by ordinary post have to come back by freight, which can cost considerably more than a parcel and, for the largest parts, several hundred US dollars. We confirm the exact cost with your return reference, before you send anything.

5. Loss of value

You may handle the part as you would in a shop: look at it, check the number against your own, offer it up. That never costs you anything.

Where a part has been fitted, marked, scratched, or has had a protective coating disturbed, you are liable for the loss in value that goes beyond that handling. We tell you the amount and why, with photographs, before we deduct anything. We do not charge a restocking fee.

6. Model withdrawal form

You may use this form, but you do not have to. Copy it, fill it in and send it to us by any route in section 2.

To: Dragon Wagon Export Limited, Room No. 15, Unit 603, 6th Floor, Sunbeam Centre, No. 27 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR. Email: contact@evparto.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on: ______________________

Order number: ______________________

OE number(s) of the part(s): ______________________

Name of consumer: ______________________

Address of consumer: ______________________

Signature of consumer (only if this form is sent on paper): ______________________

Date: ______________________

7. When there is no withdrawal right

The right does not apply to:

• goods made or clearly personalised to your specification;
• sealed goods unsealed after delivery where returning them is not possible for health protection or hygiene reasons;
• goods that after delivery are, by their nature, inseparably mixed with other items.

An electronic part that has been coded, programmed or paired to a vehicle falls outside our own 30-day window, because it can no longer be supplied to anyone else. Whether it falls outside your statutory withdrawal right depends on your own law, and where it does not, your right stands.

None of these exclusions applies where the part is faulty. A faulty part is a conformity claim and there is no time limit of this kind on it.

8. This does not replace your other rights

Withdrawing is one route. You also have:

• Statutory conformity rights if the part is faulty. At least two years in the European Union and longer in several countries (three years in Spain, Portugal and Sweden, for example), five in Norway for goods of this kind, and the period your own country provides elsewhere.
• Our 24-month guarantee, which runs alongside them. See Warranty.
• Our own 30-day return window, which is longer than the statutory period almost everywhere.

Your rights market by market are on the Your Rights by Country page.

If something goes wrong with a withdrawal

Write to contact@evparto.com with "Complaint" in the subject line. We acknowledge within 24 hours, usually sooner, and decide within 14 days. That does not affect your statutory rights or your right to go to a court or a consumer body where you live.

Last reviewed 13 October 2026.